AGENDA

Munindra Nath, ScienceLogic

Will Spearman, ScienceLogic

Distributed systems require real-time telemetry that is often collected from hundreds of microservices spanning hybrid and multi-cloud footprints. In this session you’ll discover how Skylar AI uses vendor-neutral OpenTelemetry (OTel) standards to enable a scalable streaming architecture. You’ll also learn how Skylar’s easy-to-deploy OTel agents convert raw data from diverse sources into actionable intelligence; providing real-time insights that support predictive alerts and advanced anomaly detection.  

In this session you will: 

Understand OpenTelemetry fundamentals and why it serves as the industry standard for unified instrumentation. 

Explore streaming telemetry architecture: Examine how it captures and processes continuous data flows at scale. 

Experience the agent-to-insight journey with a live demo of the end-to-end workflow, from one-click agent deployment through the streaming pipeline to instant visualization. 

Preview the future roadmap: Gain an exclusive overview of upcoming capabilities .

Matthew West-James, Baptist Health of Kentucky & Indiana

Blood pressure, heart rate, disk I/O? In modern hospitals, the health of their technology is critical to serving patients' health. Join Baptist Health of KY & IN as Matthew West-James shares how they modernized and streamlined diagnosing infrastructure health with SL1 to proactively detect issues, integrate critical facility data, and protect the digital systems that clinicians depend on every second of every day.  

In this session you will: 

Learn how Baptist Health used SL1 and Python to monitor critical, non-standard systems like blood bank services and environmental infrastructure. 

See how they reduced false alerts by over 90%, restoring trust and focus in the NOC. 

Discover how to unify IT, facility, and clinical monitoring into a single, actionable view. 

Get practical tips on using SL1’s low-code tools and APIs to automate onboarding and customization—without a big dev team. 

Understand why real-time observability isn’t simply IT hygiene—it’s essential to patient safety. 

Bryan Harding, ScienceLogic

Business health is directly linked to system health, but too often leaders have lacked the necessary information to correlate the two. Business Services in SL1 has addressed this very issue for our customers and has received several powerful improvements. In this session we will discuss improvements that have been made to Business Services in 2025 that reduce administration effort and increase value to business leaders. These updates include a revamp of the workflow to build/edit/view service Status Policies, bulk update actions, and the new sample Business Services. 

In this session you will: 

Learn how the new Status Policy workflow helps a service creator: 

Understand visually how service Health, Availability, and Risk are calculated 

Greatly simplify the create and edit process 

Leverage performance data from the internal monitors 

See how bulk actions simplify the click count for routine administration 

Understand how sample Business Services will help a new user quickly understand what Status Policies can achieve and how to address the most common scenarios. 

Michael Terrell, ScienceLogic

IT organizations manage environments that are often distributed across the globe to deliver value to their customers and organizations. These organizations manage technology that resides in multiple cloud regions, stores, satellite offices, and campuses. In this session we will be introducing the new SL1 feature of Geographic Maps which allows these organizations to leverage and visualize location data to improve operational awareness and response.    

In this session you will: 

How to create maps, enter location data, and align it to devices in your environment 

How map can help technology owners or resolution teams focus their attention and investigation 

How location data can be used to simplify the creation of Business Services 

John Willsey, ScienceLogic

Jeffrey Bailey, CDW

CDW didn’t just move to SaaS—they moved the needle on what’s possible. 

CDW didn’t just move to SaaS, they redefined what’s possible. In this breakout session, learn how CDW is evolving beyond tool consolidation into a future of intelligent automation, predictive alerting, and service-aware operations with ScienceLogic SL1. Jeff Bailey, CDW’s transformational strategist, will share how their global SaaS migration became the foundation for advanced capabilities like anomaly detection, geomapping, event enrichment, and Skylar analytics. 

Learning Objectives/Key Takeaways:  

“Automation isn’t optional—it’s the only way to scale” 

“Don’t wait for perfection—start with what you can automate today” 

“Strategic maturity starts with tactical wins—just automate the next step” 

Crawl → Walk → Run → Predict → Prevent 

Larry Lancaster, ScienceLogic

Josh Abraham, ScienceLogic

Whether you're running AI workloads on-prem or in the cloud, AI/LLM observability is critical to ensuring these systems meet your needs. In this session, learn about the key methods to track the health of your AI systems. Discover how ScienceLogic empowers you to monitor LLMs, implement best practices for instrumenting AI applications, and translate AI performance into real business outcomes. 

In this session you will: 

Learn about ScienceLogic’s offerings to provide observability to locally hosted LLMs as well as commercial, cloud-based LLMs  

Understand how to AI observability can provide insights that serve your business’s needs 

Learn about best practices for instrumenting AI applications 

Douglas ""DJ"" James, ScienceLogic

Nicolai Kildal, TDC Erhverv A/S

Hans Meldgaard, Sinal (part of Norlys)

In this interactive panel, customers share how they’ve advanced their operations by aligning ScienceLogic with real business needs. From fast initial wins to powerful automation use cases, panelists reflect on how they built momentum early, standardized intelligently, and continuously innovated as their environments matured. Learn how operational data can be turned into action, noise reduced through smarter remediation, and value can be unlocked.  

Join us on the journey to Autonomous IT with a focus on pivotal turning points in implementation and realization. Hear how internal champions help scale adoption across teams, and how feedback loops between operations and platform usage led to measurable results. Attendees will walk away with practical insights and strategies for accelerating their own journey toward autonomous operations. 

In this session you will: 

Learn how teams can prioritize onboarding, visibility, and alert reduction to build early value  

See how platform features were adapted to meet changing business outcomes  

Explore strategies for balancing standardization with flexibility at scale  

Gain perspective on turning observability into action through automation and AI  

Hear how internal advocates helped drive sustained adoption and business alignment.

John Proctor, ScienceLogic

Erick Burgess, ScienceLogic

Like infrastructure, applications and experiences are important components of the services your organization uses to deliver value, accomplish the mission, or run the business. In this session, we will explore how to observe applications, simulate user experiences using synthetic web transactions, and incorporate applications and experiences into your service models to provide greater insight into your IT operation. 

In this session you will learn how to: 

Observe applications with ScienceLogic. Simulate user experience to identify potential issues and ensure positive customer experiences. Model services with applications and experiences. 

Carlos Casanova, Forrester Research, Inc.

The future of IT leadership depends not only on adopting AI but on creating trust in how it shapes critical decisions. In this keynote, Carlos Casanova examines the leadership challenges and opportunities of deploying Agentic AI at scale. CIOs will learn how to navigate the balance of innovation and risk, drive cultural adoption across teams, and measure the impact of AI initiatives on resilience and customer experience. Attendees will leave with a strategic perspective on why urgency matters, how to secure early wins, and how to position their organization as an AI-driven leader in the market.

Hans Meldgaard, Sinal (part of Norlys)

Gary Slebrch, GDIT

Peter Sorensen, GlobalConnect

Bryan Litchford, Rackspace Technology

Rackspace’s transformation from legacy tooling to intelligent automation represents a new approach to managed services delivery. In this session, Bryan Litchford shares how Rackspace partnered with ScienceLogic to accelerate migration, streamline operations, and deliver enterprise-grade visibility across more than 3,000 customers. 

Customers will learn: 

How Rackspace accelerated migration and operational efficiency using ScienceLogic automation. 

Real-world use cases in healthcare and financial services that demonstrate the business impact of intelligent observability. 

What’s next: deeper ServiceNow integration and predictive analytics with Skylar to power proactive, AI-driven managed services. 

Talmadge Eller, ScienceLogic

Taylor Johnson, ScienceLogic

If SL1 is your canvas, then SL1 Studio is where you develop your art. In this session, we’ll have an interactive discussion about SL1 Studio and the tools that comprise it. You’ll learn how to build beautiful PowerPacks without having deep Python knowledge that work quickly, have great performance, and are easy to support; all thanks to the extensibility of ScienceLogic tools using the latest and greatest innovations in content development. Your next masterpiece is at your fingertips!   

In this session you will: 

Learn what tools are available to you to assist in extending SL1 capabilities to suit your needs.  

Become familiar with the concepts behind the Snippet Framework and how it can help you collect the data that is important to you.  

See Dynamic Application Builder and our Snippet Framework UI in action for low code development. 

Get answers to your burning questions about Dynamic Application development .

Roy Selig, ScienceLogic

Critical insights are typically locked in expert minds or fragmented tools. Skylar Advisor is the AI observability tool that makes your team smarter through its simple Learning Loop. In this session you’ll learn how front-line employees can instantly unlock your organization’s expertise, solve problems faster, and turn every fix into permanent team wisdom. We’ll demonstrate how your teams will learn from every issue and become increasingly effective over time. 

In this session you will learn: 

How Skylar Advisor works- Guiding the user through natural conversations to identify issues and accelerate resolution 

The importance of Continuous Domain Adaptation- How Skylar continuously learns and understands through document uploads, retrieval, and knowledge capture 

The value of Personas and Response Quality Assurance- How Skylar personalizes responses using user personas, retrieval systems, and quality heuristics 

Why Explainability is critical: How Skylar maintains transparent reasoning through clear document citations.

Chad Buechel, Leidos

Lee Koepping, ScienceLogic

Gary Slebrch, GDIT

Ramon Thomas, World Wide Technology

Federal agencies are integrating AI into daily IT operations to reduce manual triage, accelerate incident response, and improve efficiency across complex environments. In this session, hear how ScienceLogic is enabling automation, improving visibility, and supporting mission continuity for government organizations. A panel of federal technology leaders will share implementation strategies, measurable outcomes, and lessons learned from scaling AI-driven observability in government. 

In this session you will: 

Agencies can reduce operational burden by leveraging AI to automate manual processes, streamline incident response, and improve IT service availability. 

ScienceLogic’s AI-driven observability platform enables real-time visibility across hybrid environments, helping agencies prioritize mission-critical issues and reduce downtime. 

Successful AIOps adoption in government requires aligning technology with process change, workforce readiness, and measurable efficiency goals. 

Apurva Birala, ScienceLogic

Disconnected systems are a drag to building highly effective IT organizations. In this session, you'll see how PowerFlow helps teams move beyond basic automation by connecting systems and streamlining workflows across the IT landscape. Learn how it works alongside Skylar Advisor to integrate with platforms like ServiceNow to surface relevant insights when and where they matter most. A clear starting point for teams new to automation, this session shows how PowerFlow can simplify operations and drive more efficient IT outcomes.  

In this beginner-friendly session you will: 

Learn what PowerFlow is and how it supports automation in IT operations. 

Understand how to automate routine tasks to reduce manual work. 

Explore how PowerFlow integrates with tools like ServiceNow to enable event-driven workflows. 

Identify simple ways to begin using PowerFlow as part of an automation strategy. 

John Proctor, ScienceLogic

Gavin Cohen, ScienceLogic

Traditional observability is still heavily reliant on human analysis. The Advisor paradigm redefines AIOps and Observability by replacing manual analysis and tribal knowledge with proactive, personally tailored guidance. It helps teams resolve issues faster, prevent future incidents, and ensure IT is running optimally. In this session, you'll learn about Skylar Advisor’s current capabilities and get a sneak peek into what's coming next. 

In this session you will: 

Learn how Skylar Advisor empowers users to do more without relying on brute-force analysis and tribal knowledge 

See an end-to-end demo showcasing the current features of Skylar Advisor 

Get a sneak peek into what’s coming next.

Brian Amaro, ScienceLogic

Dave Zucker, ScienceLogic

In today’s complex IT environments, the gap between insight and action can be costly. Join us for a breakout session that reveals how the seamless integration of ScienceLogic and ServiceNow bridges this gap, turning enriched and contextualized observability data into automated, intelligent problem management workflows. See how this powerful integration delivers proactive incident response, faster root cause analysis, and AI-driven remediation.  

In this session you will: 

Explore real-world examples of how organizations are leveraging ScienceLogic’s patented discovery and dependency mapping to feed clean, reliable CI data into ServiceNow.

Gain actionable strategies to eliminate manual noise, accelerate MTTR, and scale operational efficiency through automation.  

Receive a roadmap to make your CMDB trustworthy, your problem management predictive, and your teams more empowered than ever before. 

Sushil Kumar Mulukala, Softility

Priyanka Kharat, ScienceLogic

Enterprise IT challenges are escalating at an unprecedented pace which is driving the need for tools that enable greater efficiency and agility to adapt to changing business requirements. Generative AI and Agentic AI technologies are now allowing IT professionals to act, automate, and streamline workflows more effectively than ever before. In this session you will see how ScienceLogic has applied decades of experience and harnessed tip-of-the-spear AI technologies to convert challenges into business opportunities in your environment. 

In this session you will: 

Learn why Agentic AI is a leapfrog transformation for IT organizations. 

Understand how ScienceLogic has started building our own AI agents that interface over standard protocols and frameworks to move towards more autonomous systems that work alongside humans. 

See how ScienceLogic’s development investments can provide your organization agents to coordinate and cooperate on highly sophisticated tasks. 

John Willsey, ScienceLogic

In this session you will discuss what is the difference between infrastructure and service centric operations, provide an example of how a customer used service centric operations to: reduce customer outage, make un-avoidable outage shorter and increase agility by reducing the impact of break/fix work on planned projects. 

Through a demonstration we will show how we are leveraging Skylar Analytics to help address IT infrastructure issues before they become outages and to help Operations prioritize event and incident resolution more effectively. The demonstration will also show how to leverage location data used to drive Geographic Maps is helping reduce the time and effort to create and maintain Business Services 

In this session you will: 

Learn how Skylar Analytics is assisting Business Services to deliver Service Centric Operations (SCO) 

Learn how reduce the time and effort to create Business Services 

Understand how SCO helped a customer increase service availability and reduce costs 

Know how to measure the value of adopting SCO. 

Bob Taylor, ScienceLogic

Your SL1 Platform arrived security-hardened out of the box. Security may diminish over time if routine maintenance and external integrations aren’t aligned with your security posture. In this session, you’ll discover what makes the ScienceLogic SL1 platform secure, including details of DODIN, FedRAMP, SOX compliance, and more. You’ll also learn best practices to align SL1 with your organization’s security policies, detect suspicious activity, and reduce risk. This session concludes with ScienceLogic’s security roadmap and an opportunity for feedback to help shape future capabilities. 

In this session you will: 

Understand the built-in protections of the hardened SL1 appliance, including DODIN/STIG compliance and secure defaults. 

Identify the components that matter like password policies, security signals in logs, and a review of security settings in behaviors configuration, and more. 

Discover tips and tools for aligning SL1 with enterprise security frameworks. 

Preview what’s coming in the SL1 security roadmap. 

Provide direct feedback on emerging needs, compliance trends, and desired security features you’d like to see in ScienceLogic. 

Marc Jensen, ScienceLogic

Arezou Seifpour, ScienceLogic

No one ever wants to be surprised in an audit. Discover how smarter automation and compliance features proactively monitor and maintain the integrity of your environment with less effort. Join us to learn how Restorepoint helps you move beyond the basics — where backup and restore are just the beginning.  Whether you're new to Restorepoint or ready to level up, this session will give you both practical insights and a fresh perspective on this powerful tool. 

In this session you will:

Get a clear and practical intro to what Restorepoint is, how it works, and how it can drive real value for your business. 

Learn how Restorepoint transforms traditional ‘backup and restore’ into a smarter, more automated process. 

Understand how compliance features help you stay audit ready. 

Frotz Faatuai, ScienceLogic, Inc.

The maturity of any Site Reliability Engineering (SRE) team is defined by its ability to proactively prepare for incidents and recover from them swiftly. At ScienceLogic, the SRE team is pioneering a transformative approach to modernize the SL1 SaaS Incident Response process by integrating the advanced capabilities of the ScienceLogic Skylar AI platform. Join us to uncover how this cutting-edge approach is setting a new benchmark in SaaS incident response resulting in improved reliability, responsiveness, and resilience.  

In this session you will: 

Discover how Skylar's predictive analytics empower SRE teams to foresee potential issues before they escalate, significantly improving service reliability.  

Learn how Skylar's intuitive data visualizations and insights enable proactive incident avoidance and smarter operational decisions. 

Explore the strategies behind just-in-time remediation, automation of routine tasks, and reduction of manual intervention. 

Austen Walker, Accenture